FAQ

Feedback

In SPEDION Navigation, you can send feedback directly to SPEDION in the event of problems, suggestions for improvement, etc.
You can send a text or voice message. In addition, a screenshot of the current view is automatically taken.

Your current view in the app shows the error or the location for which you would like to provide feedback.

1. Tap on Feedback (1).
   
2. Select Start now (2). A screenshot is automatically taken.
3. Option 1: You can write a text message:
   Tap Text message to SPEDION (3) and enter the desired message.
   
4. Option 2: You can record a voice message:
   1. Tap the microphone icon (4) to start recording.
   2. Select Allow.
      
   3. Speak your message.
   4. Tap the blue microphone icon to end the recording.
      
   5. Optional: Tap the play icon to listen to the recorded message.
      
5. Select Send.

Licence check required

What should I do if a licence check notice is displayed?

1. Select Open SPEDION App.
2. Log in to the SPEDION App.
3. Select the navigation icon at the top of the menu bar.

Customise the number of route options

I need additional or fewer route options or route suggestions

You can specify whether the driver is shown one or up to two additional (three in total) route options or route suggestions.
Please contact the SPEDION team at projektteam@spedion.de with your desired values.