What should I do if one of the indicator lights (dots) does not turn green?

WiFi

Problem
Wifi enabled

Cause
WiFi is switched off or not available.

Solution
Make sure that the WiFi function of your Android device is activated.

Problem
Wifi connection to Truckbox

Cause
The WiFi connection is switched off or not available.

Solution

Make sure that the TruckBox E is switched on.
Make sure that the WiFi function of your Android device is activated.
Make sure that the TruckBox E installed in your vehicle has been assigned to the vehicle in SPEDIONline.

Problem
Internet connection

Cause
The TruckBox E cannot connect to the Internet.

Solution

Make sure that the TruckBox E is switched on.
Check that the GPS/GSM antenna is correctly connected to the TruckBox E. (See Connect GPS/GSM antenna)
Check the position of the GPS/GSM antenna in your vehicle.
Make sure that there is a SIM card in the TruckBox E.

Bluetooth

Problem
Bluetooth enabled

Cause
Bluetooth is switched off or not available.

Solution

Check if you have activated the Bluetooth function on your Android device.
Alternatively: Restart your Android device to reset the Bluetooth receiver.

Problem
Bluetooth configuration

Cause
When the vehicle was created in SPEDIONline Administration, no or an incorrect TruckBox E was saved for this vehicle.

Solution
First check if a MAC address is shown in the diagnosis.

The MAC address shown in the diagnosis corresponds to the MAC address of the TruckBox E that was saved in the SPEDIONline Administration for this vehicle. The MAC address found in the Bluetooth search is that of the actually connected TruckBox E. This must match the MAC address in the diagnosis.

Check if the MAC address in the diagnosis matches the one on the device's accompanying document. Alternatively, you can also find the serial number and MAC address on the TruckBox E.

Check in SPEDIONline Administration if the correct TruckBox E is saved for this vehicle. If no TruckBox E or the wrong TruckBox E is displayed in the diagnosis for the vehicle, enter the TruckBox E that is installed in this vehicle.

Log out and log back in to the SPEDION App and make sure that the Bluetooth connection is still active.

Problem
Bluetooth connection

Cause
You are not connected to the correct TruckBox E

Solution
Make sure that you have coupled to the TruckBox E that is installed in your vehicle and saved in SPEDIONline for your vehicle.

TruckBox

Problem
GPS connection

Cause
No GPS data is transmitted to the TruckBox E.

Solution

Check that the GPS/GSM antenna is correctly connected to the TruckBox E. (See Connect GPS/GSM antenna)
Check the position of the GPS/GSM antenna in your vehicle.

FMS

Problem
SPEDION FMS adapter

Cause
FMS data is received but could not be analysed correctly.

Solution

Open the Bluetooth scan.
Select Transmit Default Config.
Execute Transmit DTCO Config again.

Problem
Current FMS values of truck

Cause
No current FMS values are transmitted.

Solution

Make sure that an FMS interface is available.
Make sure that the FMS interface is enabled.
Make sure that the FMS interface is not already being used by another system.
Make sure that the TruckBox E is correctly wired.

D8

Problem
Current D8 Values

Cause
No current D8 values are transmitted.

Solution
If you have not connected D8, ignore this display.

If you have connected D8 and the problem occurs, check if you have assigned the correct function to the cable. Go to the Bluetooth scan and select Show Config.

Optional: Select the correct function of the D8 cable by importing a new DTCO Config and changing the TruckBox E settings.

Note the manufacturer of the tachograph

The specification of the tachograph manufacturer determines how the D8 signal is interpreted. The manufacturers Stoneridge and VDO interpret the D8 signal differently.
If you have selected the wrong tachograph manufacturer, this may also be a reason for the red dot in the diagnosis.

Stoneridge Tachographs

Please note that Stoneridge tachographs must always operate in SRE mode.

Digital Tachograph - Remote Download

Problem
DTCO Remote Download enabled

Cause
The Remote Download via the digital tachograph is deactivated.

Solution
Make sure that the correct connection variant has been selected for the Connection to the digital tachograph (source of remote download):

In SPEDIONline, click on Administration > Vehicles.
Click on Editin the line of the corresponding vehicle .
Click on the Vehicle data interfacetab .
Make sure that for the Connection to the digital tachograph (source of remote download) the correct variant has been selected (See Connect the SPEDION cable loom):
over FMS OR via white (C7) / yellow (C5) cable
If the wrong connection variant was selected, select the correct variant and click Save.

Problem
Connectin to DTCO

Cause
The TruckBox E cannot communicate with the digital tachograph.

Solution

Make sure that your digital tachograph is enabled for Remote Download.
Make sure that your digital tachograph is remote download-capable. (Digital tachographs).
Open the Bluetooth scan and tap on Show Config.
Make sure that the TruckBox E is correctly wired.
Make sure that the TruckBox E is set correctly.
Optional: Change the settings of the TruckBox E.

Problem
Remote Download - driver card 1

Cause
The required authentication is missing for the Remote Download.

Solution
The Remote Download is only enabled once the correct SPEDION company card has been integrated. Otherwise the required authentication is missing.

As long as authentication has not taken place, the following dots of the diagnosis will not turn green.

Make sure that a company card has been sent to SPEDION and has already been saved there.
Make sure that no company or workshop card is inserted in the digital tachograph.
Make sure that you have an active Internet connection.
Make sure that the company card is assigned to the vehicle.

Problem
Remote Download - driver card 1

Cause
The Remote Download of the driver card has failed.

Solution
Make sure that you have inserted a driver card.
If no driver card is inserted, the TruckBox E will still attempt to download data from the driver card at regular intervals.
After 3 unsuccessful attempts, the system recognises that no driver card is inserted and proceeds to download the mass data.

Problem
Remote Download - vehicle data

Cause
No vehicle and mass data is currently being downloaded.

Solution
The vehicle and mass data are read from the digital tachograph.
This download restarts automatically at regular intervals. The colour therefore changes from red to green at regular intervals.

Diagnosis errors continue

If you have any further questions about diagnosis or difficulties with troubleshooting, please contact SPEDION Support:

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Send acceptance to SPEDION

When all the relevant dots are green, tap Send Acceptance-Message to SPEDION to send the settings you have made to SPEDION.

#	Article
1	Diagnosis - indicator lights are red
2	SIM card switch
3	TruckBox configurations compared

FAQ