No Internet connection

What can I do if there is no Internet connection?

How do I recognise that there is no active Internet connection?
A red SPEDION symbol can be seen under "Status" on the home screen.

You will also see no symbol for mobile data next to the network symbol at the top right.

Solution 1: Activate mobile data

If SPEDION Mobile Control is active on your Android device, you must first allow changes to the settings in order to activate mobile data. You can find more information on this under SPEDION Mobile Control.

1. Swipe down from the top edge of the screen.
   The following view opens:

2. Check whether the button with the aircraft (1) is activated. If this is the case, tap on the aircraft icon to deactivate offline mode .
   The button with the two arrows is automatically activated.
3. If the button with the two arrows (2) ( mobile data) is not activated automatically, activate it.
4. Wait until the mobile data icon appears in the top right-hand corner of your Android device. An Internet connection is established when the 2 arrows next to/below the label (E,3G,4G,LTE) are flashing.

Solution 2: Check your Wi-Fi connection

Variant 1 - Android device must be connected via mobile data:

It is possible that the Android device is connected to the wrong Wi-Fi network, for example that of the TruckBox or a printer, and therefore has no Internet connection.
In order to use mobile data, the Android device must not be connected to any Wi-Fi network:

1. Swipe down from the top edge of the screen.
2. Tap the gear icon in the top right corner to open the settings.
3. Tap Connections.
4. Select Wi-Fi.
5. Check whether there is a Wi-Fi connection.
6. If the Android device is connected to the TruckBox or a printer: Disconnect:
   1. Tap on the connected network.
   2. Select Disconnect or disable Wi-Fi completely.
7. Enable mobile data:
   1. Tap the arrow in the top left corner to return to Connections.
   2. Open Data usage.
   3. Enable Mobile Data.
8. Wait until the mobile data icon appears in the top right corner of your Android device. An Internet connection is established when the two arrows next to/below the label (E, 3G, 4G, LTE) flash.

Variant 2 - Android device must be connected to the TruckBox Wi-Fi network:

If your Android device does not have a SIM card and a TruckBox is installed in the vehicle, the Android device must be connected to the TruckBox's Wi-Fi:

1. Swipe down from the top edge of the screen.
2. Tap the gear icon in the top right corner to open the settings.
3. Tap Connections.
4. Select Wi-Fi.
5. Check whether the Android device is connected to the TruckBox Wi-Fi.
   The Wi-Fi address contains the serial number (e.g. truckbox_a12345).
6. If no connection exists: Connect the Android device to the TruckBox Wi-Fi network.
7. If the Android device is connected to the TruckBox Wi-Fi but still has no internet connection, check the settings in SPEDIONline Administration (more information here):
   1. Open SPEDIONline and click on Administration in the menu bar.
   2. Click on Vehicles.
   3. Click on Edit in the row of the desired vehicle.
   4. Click on the tab Devices / vehicle data interface.
   5. Under Connection to the SPEDION App, click on the drop-down field and select WiFi.
      
   6. Click Save.

Solution 3: Check date/time

Internet problems may occur if the date/time on the Android device is set incorrectly.

1. Check whether the date and time displayed on your Android device are correct.
2. If an incorrect date or time is displayed:
   On the SPEDION App home screen, select More features → Tools → Device control → Set System Time.
   
3. Check whether Automatic date and time is enabled.
   If this function is enabled, tap the switch next to it to disable automatic date and time setting.
   
4. Tap Set date, select the current date, and then tap Done.
5. Tap Set time, select the current time, and then tap Done.
6. Tap the arrow in the top left corner to return to the SPEDION App.