What can I do if there is no Internet connection?
How do I recognise that there is no active Internet connection?
A red SPEDION symbol can be seen under "Status" on the home screen.
You will also see no symbol for mobile data next to the network symbol at the top right.
Solution: Activate mobile data
If SPEDION Mobile Control is active on your Android device, you must first allow changes to the settings in order to activate mobile data. You can find more information on this under SPEDION Mobile Control.
- Swipe down from the top edge of the screen.
The following view opens:
The screenshot above shows the correct settings for a functioning Internet connection.
The icon with the airplane (1) (offline mode) must be deactivated. The icon with the two arrows (2) (mobile data) must be activated.
- Check whether the button with the airplane (1) is activated. If this is the case, tap on the aircraft icon to deactivate offline mode .
The button with the two arrows is automatically activated. - If the button with the two arrows (2) ( mobile data) is not activated automatically, activate it.
- Wait until the mobile data icon appears in the top right-hand corner of your Android device. An Internet connection is established when the 2 arrows next to/below the label (E,3G,4G,LTE) are flashing.
Still no Internet connection?
If the problem persists despite mobile data being activated, please contact SPEDION Support on the following telephone number +49 (0) 6024 509 90 199.